Frequently Asked Questions

Everything you need to know about shopping at Petplanet.

How do I determine the right size for my pet?

We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest, and back length, and allowing a two-finger gap for comfort.

What is your return policy for pet apparel?

We accept returns within 30 days of delivery, provided the items are unworn, have the original tags attached, and are free of pet hair.

How long does shipping usually take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.

Are the materials used safe and hypoallergenic?

Yes, all our pet fashion items are made from high-quality, non-toxic fabrics. We prioritize breathable cotton and soft blends to prevent skin irritation.

Can I wash the clothes in a washing machine?

Most of our items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the shape and integrity of the fabric.

Do you offer bulk discounts for pet influencers or shelters?

We love collaborating! Please contact our support team at [email protected] for information regarding bulk orders or influencer programs.